How we handle your information

Who we are

Break Even Auto is a family-owned automotive repair and fleet management workshop based in Sasolburg, Free State, South Africa. This website is operated at breakevenauto.co.za.

This policy explains what personal information we collect through this website, why we collect it, and how we protect it.

What information we collect

Contact form submissions

When you submit our contact form, we collect the information you provide — your name, email address, phone number (optional), and message. This information is used solely to respond to your enquiry.

Analytics data

We use Google Analytics 4 (GA4) to understand how visitors use our website. GA4 collects anonymised data including:

• Pages visited and time spent on each page
• Device type, browser, and operating system
• Approximate geographic location (city/region level)
• Referral source (how you found us)

This data is aggregated and cannot be used to identify you personally. Analytics data is only collected if you consent to analytics cookies.

Bot protection

Our contact form uses Cloudflare Turnstile to prevent automated spam submissions. Turnstile may collect limited technical data (such as browser characteristics) to verify that you are a real person. This data is processed by Cloudflare in accordance with their privacy policy.

How we use your information

• Contact form data — to respond to your enquiry, provide quotes, or schedule services
• Analytics data — to understand which pages are useful, improve the website, and measure the effectiveness of our content

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Third-party services

We use the following services to operate this website. Each processes data on our behalf:

• Google Analytics 4 — website analytics (aggregated, anonymised visitor data)
• Resend — email delivery for contact form submissions (your name, email, and message)
• Cloudflare Turnstile — bot protection on the contact form (browser characteristics)
• Attio — customer relationship management (your contact form submission is stored so we can follow up)

These services process data as necessary to provide their functionality. We do not share data with any other third parties.

Cookies

This website uses the following cookies:

• Essential cookies — required for the website to function (e.g., cookie consent preferences). These do not require consent.
• Analytics cookies — set by Google Analytics to track page views and visitor behaviour. These are only activated if you give consent via the cookie banner.

You can change your cookie preferences at any time using the “Cookie Settings” link in the website footer.

Data retention

• Contact form submissions — retained in our CRM for as long as necessary to manage the customer relationship, or until you request deletion
• Analytics data — retained by Google Analytics for 14 months, after which it is automatically deleted
• Cookie consent preferences — stored in your browser for 12 months

Your rights

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to the processing of your information
• Withdraw consent for analytics cookies at any time

To exercise any of these rights, please contact us.

Children's privacy

This website is not directed at children under the age of 18. We do not knowingly collect personal information from children.

Changes to this policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

Contact

If you have questions about this privacy policy or how we handle your data, please get in touch.

Break Even Auto
Sasolburg, Free State, South Africa